Technology Operations Associate

Accenture is hiring freshers for the role of Technology Operations Associate. The role involves providing Level 1 (L1) Technical Support through the IT Service Desk, assisting users in troubleshooting and resolving technical issues, logging and documenting client interactions, issues, and resolutions in the ITSM tool, and collaborating with team members to improve service delivery and enhance overall client experience. The position requires proficiency in Service Desk Management, solid understanding of incident management processes, experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems, and hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting. The role requires voice-based support with rotational shifts including night shifts, weekends, and holidays. Work is from office during US/night shifts.

["Provide Level 1 (L1) Technical Support through the IT Service Desk","Assist users in troubleshooting and resolving technical issues efficiently and effectively","Log and document client interactions, issues, and resolutions in the ITSM tool","Collaborate with team members to improve service delivery and enhance overall client experience"]

["Proficiency in Service Desk Management","Solid understanding of incident management processes","Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems","Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting","Understanding of Service Level Agreements (SLAs) and ticket lifecycle"]