Service Desk Associate

Cognizant has officially announced its Off-Campus Hiring Drive 2026 for the Digital Workplace Practice (Service Desk) role. This hiring drive is open for 2025 and 2026 graduates who have completed a 3-year full-time degree and are eager to begin their professional journey in the IT industry. As a Service Desk Associate, you'll work with global customers, resolve technical issues, provide first-level support, and gain exposure to enterprise IT environments. Fresh graduates will receive structured training, mentorship, and opportunities to develop technical as well as professional skills while working in a fast-paced global organization. Cognizant is one of the world's leading professional services and IT consulting companies, serving Fortune 500 organizations across banking, healthcare, manufacturing, insurance, retail, life sciences, telecommunications, and many other industries. With more than 300,000 employees worldwide, Cognizant delivers digital transformation solutions, cloud services, artificial intelligence, software engineering, data analytics, cybersecurity, enterprise applications, and IT infrastructure services.

Provide first-level technical support to end users. Resolve hardware and software-related issues. Troubleshoot operating system and application problems. Handle incidents and service requests. Escalate complex issues to appropriate technical teams. Maintain SLA compliance. Document troubleshooting activities. Support Microsoft Office and Windows environments. Deliver excellent customer service. Collaborate with internal IT teams.

Excellent Communication Skills. Basic Computer & Networking Knowledge. Windows Operating System Basics. MS Office Knowledge. Troubleshooting Skills. Customer Support Skills. Problem Solving Ability. Technical Aptitude. Team Collaboration. Time Management. Analytical Thinking. Willingness to Learn.