Onboarding Specialist

PhonePe

Location

Bangalore

Work Mode

Onsite

Experience

Freshers/Experienced

Salary

Not disclosed

Deadline

Sep 08, 2026

Required Skills

excellent written communicationverbal communicationgood learnabilityactive listenerdeal well with objectionstrong customer orientationability to adaptrespond to different scenariosteam playerflexibleopen to feedbackmultitaskprioritizemanage time effectivelyEnglish speakingHindi speakingmultilingual skillsSouth Indian languages

Job Description

Act with integrity & think customer-first in every interaction. Handle PhonePe account and transaction related queries. Ability to flex between phone & data channels. Follow specified process guidelines to bring about resolution. Build customer trust through their interaction. Ability to meet hourly & daily productivity goals. Leverage internal processes and resources to drive resolution. Escalate appropriately taking support from relevant teams to resolve customer issues. Recommend process improvements. Engage & Educate customers so they’re able to leverage PhonePe to the fullest.

Responsibilities

Act with integrity & think customer-first in every interaction. Handle PhonePe account and transaction related queries. Ability to queries. Follow specified process guidelines to bring about resolution. Build customer trust through their interaction. Ability to meet hourly & daily productivity goals. Leverage internal processes and resources to drive resolution. Escalate appropriately taking support from relevant teams to resolve customer issues. Recommend process improvements. Engage & Educate customers so they’re able to leverage PhonePe to the fullest.

Share this opportunity

💬WhatsApp ✈️Telegram 💼LinkedIn 🐦X 📘Facebook