Customer Support Specialist

Weekday has announced its recruitment for the Customer Support role as its Off Campus 2026 hiring. This Work From Home opportunity is open to eligible candidates. Weekday is a modern AI-based recruitment platform that helps companies find top engineering talent. It uses smart technology and human scouts to find the right candidates. The platform does not just post jobs; it reaches out to workers directly.

Respond to customer queries through phone, email, live chat, and other communication channels. Resolve customer complaints professionally and provide timely solutions. Maintain accurate records of customer interactions and update CRM systems. Coordinate with internal departments to ensure quick issue resolution. Deliver a positive customer experience through clear and empathetic communication. Meet service quality standards and productivity targets. Follow company policies while handling customer requests and escalations.

Verbal and written communication skills in English. Customer service orientation and problem-solving abilities. Ability to work in a fast-paced environment. Basic computer proficiency and familiarity with CRM tools is an added advantages. Willingness to work in night shifts and rotational week-offs.