Customer Service Representative (Chat Support)

Artech L L C

Location

Noida, Gurugram, Hyderabad

Work Mode

Onsite

Experience

Freshers to 2 Years

Salary

Competitive CTC (Case-to-Case Basis)

Deadline

Sep 08, 2026

Required Skills

Excellent written communication skillsStrong English grammar and vocabularyGood typing speed with high accuracyBasic computer knowledgeStrong customer service mindsetGood analytical and problem-solving skillsAbility to multitask efficientlyPositive attitude and willingness to learnFlexibility to work rotational shiftsPrevious customer support experienceFamiliarity with chat support toolsKnowledge of MS Office applicationsBasic troubleshooting abilityStrong interpersonal skills

Job Description

Artech L.L.C. is conducting one of the biggest hiring drives for 300+ Chat Support (Customer Service Representative) positions across Noida, Gurugram, and Hyderabad. This opportunity is ideal for fresh graduates and candidates with up to two years of experience who possess excellent communication skills and are looking to build a successful corporate career. If you enjoy helping customers, have strong written English, and want to work with a global organization, this hiring drive is definitely worth applying for.

Responsibilities

Respond to customer queries through live chat professionally. Understand customer concerns and provide appropriate solutions. Deliver excellent customer experience while maintaining quality standards. Escalate complex issues to senior support teams whenever required. Maintain accurate documentation of customer interactions. Ensure productivity and quality metrics are consistently achieved. Follow company policies and customer service guidelines. Work in rotational shifts and rotational week-offs. Collaborate with internal teams to resolve customer issues quickly. Maintain professionalism and empathy while interacting with customers.