Support Engineer 1

Oracle is looking for enthusiastic and customer-focused professionals to join its Global Support organization as Support Engineer 1. This position offers an excellent opportunity to work directly with Oracle customers by providing technical assistance, troubleshooting product issues, documenting solutions, and ensuring outstanding customer satisfaction. You will collaborate with experienced engineers, learn Oracle's enterprise technologies, and gain exposure to cloud products, enterprise software, automation tools, AI-assisted troubleshooting, and customer support best practices. This role is ideal for candidates who enjoy solving technical challenges, communicating with customers, learning new technologies, and growing within one of the world's largest enterprise software companies.

Serve as the primary technical contact for Oracle customers. Respond to customer inquiries via phone, email, and electronic channels. Troubleshoot product-related issues and provide timely resolutions. Reproduce customer-reported issues and perform root cause analysis. Escalate complex technical issues to senior engineers when required. Document customer interactions and maintain accurate service requests. Create troubleshooting documentation and Knowledge Base articles. Collaborate with development and engineering teams. Utilize automation tools and AI assistance for faster issue resolution. Identify opportunities to improve support processes. Monitor service performance metrics. Ensure high customer satisfaction through effective communication. Participate in technical learning programs and certifications.

Technical Troubleshooting, Customer Support, Incident Management, Problem Solving, Linux/Windows Fundamentals, Networking Basics, SQL Fundamentals, Cloud Computing Basics, Oracle Product Knowledge (Preferred), Documentation Skills, Service Request Management, Knowledge Base Creation, Analytical Thinking, Communication Skills, AI-Assisted Troubleshooting, English Communication