Job Description
Tesla, Inc. is an American multinational automotive and clean energy company headquartered in Austin, Texas. Founded in 2003, it designs and manufactures battery electric vehicles, home to grid-scale battery energy storage, and solar panels. Led by CEO Elon Musk, its mission is to accelerate the world's transition to sustainable energy.
Responsibilities
Engage walk-in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome.
Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile.
Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda.
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.
Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management.