Oracle Off Campus Drive 2026 | Support Engineer | Bengaluru

Oracle is hiring a Support Engineer for freshers and Experienced. All eligible and interested candidates can check the eligibility criteria, role details, selection process, and how to apply below. Responsibilities include providing technical assistance, troubleshooting, customer support, documentation, collaboration, and continuous improvement. Eligibility: Bachelor's degree. Required skills: Continuous Improvement, Continuous Learning, Problem Solving, Collaboration & Partnership, Planning & Execution.

Serve as the primary point of contact for customers; Provide technical assistance by diagnosing, troubleshooting, and resolving product-related issues; Investigate customer-reported problems by reproducing issues, performing root cause analysis, and validating solutions; Follow up on service requests to communicate progress and escalations; Collaborate with senior engineers to identify defects and maintenance concerns; Maintain accurate documentation of support cases; Develop and update troubleshooting guides and knowledge base articles; Build understanding of Oracle products and support processes; Utilize automation and AI-assisted technologies; Recommend improvements to support workflows.

Bachelor's degree; Continuous Improvement; Continuous Learning; Problem Solving; Collaboration & Partnership; Planning & Execution