Milliman Recruitment Hiring Any Graduates Freshers for IT Helpdesk Analyst

Milliman Recruitment Hiring Any Graduates Freshers for IT Helpdesk Analyst. Exciting Job opportunity for freshers looking to start their career as an analyst. Milliman is looking for freshers to join their team in Gurgaon and Delhi location. Milliman helps clients in the public and private sectors confront complex risk on a global scale from extreme weather and market volatility to financial insecurity and rising health costs. Our solutions encompass insurance, financial services, healthcare, life sciences, and employee benefits.

Respond to incoming support requests via ticketing system, email, and chat. Ensure every issue is clearly documented with the right level of detail. Communicate with users to clarify issues and gather missing information. Categorize and prioritize incoming tickets based on urgency and impact. Route requests to the appropriate teams for resolution. Monitor ticket progress and follow up to keep things moving. Provide clear, professional, and friendly communication at all times. Set expectations with users and keep them informed. Help reduce frustration by bringing structure and clarity to each interaction.

Previous experience in customer service or helpdesk support. Exposure to ticketing systems or IT support environments. Basic familiarity with workplace technology (Windows, macOS, Office tools). Clear, professional verbal and written communication skills. Ability to translate user issues into well-documented tickets. Comfortable interacting with non-technical users. Able to manage multiple requests without losing track of details. Strong documentation habits and process discipline. Ability to prioritize effectively in a fast-paced environment. Works well with others and collaborates across teams. Open to feedback and continuous improvement.