Freshers at Cognizant Off Campus Hiring 2026 | Service Desk Role | Freshers | PAN India

Cognizant is inviting applications from 2025 and 2026 graduates for the role of Digital Workplace Practice – Service Desk across India. This opportunity is ideal for fresh graduates who possess strong communication skills, a customer-focused mindset, and a passion for technology. As part of Cognizant's Service Desk team, you will serve as the first point of contact for users experiencing technical issues while gaining hands-on exposure to enterprise IT support environments. Whether you're a BCA, B.Sc, B.Com, BA, BBA, BMS, or B.Voc graduate, this role can be your gateway into the IT industry. Cognizant Technology Solutions is a global leader in information technology, consulting, and business process services. With operations across the world and a strong presence in India, Cognizant helps enterprises modernize technology, reimagine processes, and transform customer experiences. Known for its employee-friendly culture, learning opportunities, and global career growth, Cognizant continues to be one of the most sought-after employers for fresh graduates.

Serve as the first point of contact for users reporting IT issues. Log, track, prioritize, and resolve service desk tickets. Troubleshoot hardware, software, and system-related problems. Ensure timely resolution of incidents within defined SLAs. Collaborate with internal technical teams for issue escalation. Document troubleshooting steps and solutions accurately. Create and maintain knowledge-base articles for recurring issues. Deliver excellent customer support experiences. Support users across diverse geographies and cultures. Contribute to continuous improvement of service desk processes.

Strong Communication Skills. Problem-Solving Ability. Customer Service Orientation. Technical Troubleshooting Skills. Basic Computer Hardware Knowledge. Software Application Understanding. Analytical Thinking. Team Collaboration. Documentation Skills. Willingness to Learn New Technologies.