Associate

Wipro Recruitment Hiring Graduates Freshers for Associate. Very Good Job opportunity for freshers looking to start their career in Associate field. Wipro is looking for freshers to join their team in Noida location. As a leading Indian Information technology company it offers services in business consulting and outsourcing. It offers competitive perks, employment benefits, and many other opportunities.

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Update own availability in the RAVE system to ensure productivity of the process. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLA's defined in the contract. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. Document and analyze call logs to spot most occurring trends to prevent future problems. Maintain and update self-help documents for customers to speed up resolution time.

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions. Assist clients with navigating around product menus and facilitate better understanding of product features. Troubleshoot all client queries in a user-friendly, courteous and professional manner. Maintain logs and records of all customer queries as per the standard procedures and guidelines. Accurately process and record all incoming call and email using the designated tracking software.