Associate Customer Service Helpdesk (Chat Support)

Wipro is hiring for the role of Associate – Customer Service Helpdesk (Chat Support) in Kolkata, offering freshers a chance to gain valuable experience in customer support, communication, and helpdesk operations while working in a dynamic and fast-paced environment. Job Code: 181749 Band: AA Employment Type: Full-Time Primary Skills: Customer Support, Chat Support, Communication Skills About Wipro: Wipro is one of the world's leading information technology, consulting, and business process services companies. With a strong presence across multiple countries and industries, Wipro serves global clients by delivering innovative technology solutions, digital transformation services, and exceptional customer experiences. Work Schedule: 5 Days Working, 24×7 Rotational Shifts including Rotational Night Shifts and Rotational Week Offs. How to Apply: Interested candidates can DM Lavanya Peddisetti on LinkedIn (https://www.linkedin.com/in/lavanya-peddisetti-72445134b) and share an updated resume if their experience matches the job requirements.

Respond to customer queries through chat support channels; Provide accurate information and solutions to customer concerns; Deliver professional and courteous customer service; Ensure customer satisfaction through timely responses; Maintain high-quality communication standards; Understand customer issues effectively; Analyze concerns and identify appropriate solutions; Escalate complex cases when required; Follow standard operating procedures for issue resolution; Ensure closure of customer queries within defined timelines; Build positive customer relationships; Demonstrate empathy and active listening skills; Maintain professionalism during interactions; Handle customer concerns effectively; Contribute to overall customer satisfaction metrics.

Updated Resume / CV; Valid Government ID Proof.