Zoho Technical Support Engineer

Zoho

Location

Chennai, Tamil Nadu

Work Mode

Onsite

Experience

freshers

Salary

₹6 LPA

Deadline

Open

Required Skills

Customer supportTechnical troubleshootingCommunicationProblem-solvingIT managementMicrosoft OSWindows OS

Job Description

Provide voice-based support to customers via phone (Inbound and Outbound). Ensure customer satisfaction and first-time resolution. Coordinate with the technical team to solve technical issues. Collaborate with the technical content team to identify gaps for improvement.

Responsibilities

["Provide voice-based support to customers via phone (Inbound and Outbound)","Clearly and confidently communicate with customers","Ensure customer satisfaction and first-time resolution","Coordinate with the technical team to solve technical issues","Collaborate with the technical content team to identify gaps for improvement"]

Requirements

["B.E./B.Tech or equivalent","Ability to work night shifts","Strong communication skills","Customer handling experience","Basic knowledge of modern IT management","Microsoft OS and Windows OS proficiency"]

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