Service Desk-L1 Support - PWD Hiring

CGI is hiring Associate Systems Engineers for Service Desk Analyst roles in IT Infrastructure. Candidates should possess foundational technical knowledge, strong communication skills, and a willingness to learn and grow in a collaborative environment.

Provide Level-1 service desk support; Troubleshoot technical issues; Assist users with incidents and requests; Collaborate with team members and stakeholders; Support telephony and help desk operations; Work flexibly across client time zones.

Basic understanding of computer networks, Windows and Linux operating systems, and virtualization technologies. Strong analytical and problem-solving abilities. Good verbal and written communication skills. Ability to work effectively in a team environment. Enthusiasm to learn new technologies and industry trends. Flexibility to work in client time zones.