Chat Customer Service Specialist

Citi is hiring for Chat Customer Service for experienced candidates. All eligible and interested candidates can check the eligibility criteria, role details, selection process, and how to apply below.

Handle customer queries via chat, investigate concerns and provide resolutions, assist team members and mentor new employees, perform workflow analysis and process improvements, support multiple banking products, escalate critical concerns to senior management, ensure compliance with policies and regulations, maintain data accuracy and confidentiality.

["Experience working in a business office or operational environment","Proficient computer and math skills with focus on complex databases and spreadsheets","Demonstrates technical and administrative expertise","Consistently demonstrates attention to detail","Demonstrated knowledge of activities, policies, and procedures of a basic work area"]