Software Engineering AMTS Intern

Using our case-management solution assist employees in a timely manner regarding HR queries and issues. Audit benefit claims submitted by employees. Assist with employee benefits queries tasks. Provide superior customer service to employees via our customer portal, and other social channels. Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees. Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues. Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers. Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience. Ensure the accuracy of the internal Shared Services Community process documentation. Ensure compliance with audit requirements by completing work correctly and timely. Ability to maintain confidentiality in all aspects of job responsibilities. Other duties and project work as required.